Let "HAVANA" become a testimony to your love for adventure. The crystal beauty of the "HAVANA" collection reflects the luminosity of the city, creating a play of light that highlights the wonderful atmosphere. The glasses are packed in an elegant white box with the Jihlava Bohemia logo.Įxperience the vibrant spirit of Havana with a captivating design inspired by the sun-drenched streets and bustling squares of Cuba's capital. six glasses with a capacity of 300 ml and a height of 8 cm. The glasses in the upper part are decorated with a hand-painted golden stripe. The shape and weight of the glasses make them easy to hold. The glasses are made of traditional crystal glass (24% PbO), they are heavy and massive. Meeting the above conditions is the basis for us to initiate a complaint in DPD.Ī refined set of six (6) whiskey glasses from the "HAVANA GOLD RIM" collection. Note: it is important that the damage report is made on the day of delivery of the package.In order to confirm the damage, it is necessary to prepare a damage report in the presence of the courier.please let us know by email at provide the order number, a description of the damage and, if possible, send photos (or film).please check the contents of the package.We do not charge a bunch of the culprits, we bear all costs in this respect.We bear the risk that something will break during transport.we cover the shipping carton with tape " CAUTION GLASS ".For shipping, we use slick, durable cardboard with very thick walls.packed boxes with glass are packed with bubble wrap, put in a shipping carton and covered with sponges on all sides.each object we pack individually in paper or bubble wrap and carefully ensure that there is no slack.we carefully pack and secure items for transport.The best way is via e-mail to the following address: full content is available in our regulations -> Terms & conditions - §4 - The right to withdraw from the contract. To exercise your right of withdrawal, you must inform us of your decision on withdrawal from. Or in which a third party other than the carrier and indicated by you came into possession of the item. The deadline for withdrawing from such a contract is 14 days from the date on which you came into possession of the item 27 of the Consumer Law, the right to withdraw from a distance contract, The customer who is a consumer is entitled under Art. The package should be sent to the address We know that the company handles shipments carefullyĪnd gives us the opportunity to check the content upon delivery. We encourage you to send back the same courier company that we send - DPD.The good and its packaging should return to us intact. Please carefully protect your package.Made to Order and Final Sale Furniture items are non-returnable and cannot be cancelled once the order is placed.įor returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later. We also cannot accept returns of any food products, which are considered final sale items. We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, food or on items damaged through normal wear and tear. To initiate your return, please contact us at 888.922.4108 or visit us at your local store. Please note that returned items must be in new condition.Ĭutlery returns (knife sets, single knives, cutting boards, knife sharpeners and knife storage) may require extra information and safety instructions. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. An original receipt or gift receipt is required for all returns and exchanges. Within 30 days, you may return most items for a refund of the merchandise value. Upon receipt, please inspect your purchase and notify us of any damage we will arrange for a prompt replacement. Attention to design, materials, safety and construction are our priority. Return PolicyĪt Williams Sonoma, we take great pride in the quality and craftsmanship of our products. This service is not available for some oversize items, items shipped directly from the supplier (including perishable and custom-manufactured items), out-of-stock items and items to be shipped outside the contiguous 48 states. Next Day Deliveryįor an additional charge of $26 per address, we can expedite delivery to most destinations. The shipping rate varies depending on your order total and shipping destination. UPS can deliver most in-stock items within 3–5 business days.
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